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Privacy Policy
Privacy Policy

It is goal to provide you with the most valuable and professional service in the mortgage business, and to keep you as a customer for as long as you need a mortgage loan. With that goal in mind, we understand that protecting your privacy is important. It is our obligation to keep all information about you secure and confidential. That is why we have established a Privacy Policy that protects the security of any public and nonpublic personal and financial information you provide to us. The purpose of this Policy is to explain our practices with regard to protecting all of your personal information.

Information We Collect and Disclose

  1. Information we receive from you on your loan application or other forms, such as your name, address and social security number;
  2. Information about your past mortgage history with us or other lenders (such as your loan balance and payment history); and
  3. Information we receive from a credit reporting agency, such as your credit worthiness and credit history.
  4. While we collect information about your income and assets, we only disclose this data to third parties who must have it for the loan decision-making process, such as investors (like Fannie Mae and Freddie Mac) and mortgage insurance companies.

Why You Can Feel Secure

  1. We will not sell e-mail lists or customer lists to third parties.
  2. We do not disclose any personal information about our former customers to anyone, except as permitted or required by law.
  3. Keeping your financial information secure is one of our most important responsibilities. We will permit access to personal information about you only to those employees of who need to know that information in order to process and service your mortgage loan. These employees are committed to keeping your personal information safe and secure.
  4. We strive to maintain the accuracy of your information and will respond in a timely manner if you notify us that your information is not correct.
  5. We have implemented administrative, technical and physical safeguards to protect your information. These include setting policies and procedures for carefully handling customer data.

Information Security on the World Wide Web

  1. We maintain high standards for security. Further, our online application is designed in a way that makes identity theft difficult. For more information, click here to read “Don’t be Fooled”.
  2. A cookie is a small amount of data, which includes an anonymous unique identifier that is sent to your browser from our site. We use cookies to allow you to access personalized content on our site without having to enter the same information repeatedly. Once you exit our web site or exit your web browser, the cookie expires. It does not remain on your computer hard drive. A cookie generated by our site contains no personal information about you and does not gather information from your computer about you.
  3. We store your data in owned and maintained servers located in a secure facility with restricted access.

We will Honor your Choices

If you prefer that we not disclose nonpublic personal information about you to third parties that are not directly involved in the loan approval or servicing process, you may direct us not to make those disclosures available. This process of limiting our ability to share your information is called "opting out."*

You may not opt out of disclosures that are permitted by law. For example, you may not prevent us from disclosing information in connection with a legal process or subpoena, or disclosing information to prevent fraud or to comply with a legally permitted inquiry by a governmental agency.

Once you submit your loan application, you will be contacted by a Loan Officer to discuss your home financing needs. As part of the application process, you will receive an additional Privacy Policy notice that includes contact information if you decide that you would like to exercise your right to opt out.

Again, protecting your privacy is important to us. If you have questions or concerns about our Privacy Policy, please click here to send an email, or call 800-872-7356.

Current Customers

If you are already making payments to us and you would like to exercise your right to opt out, please send us an email at info@mortgageratesource.com or call a customer service representative at 800-872-7356.

* Vermont Residents Only - Under Vermont law, your consent is required before we can share certain information about you with affiliates (that is, you must "opt in" to any information sharing by us with affiliates). We are permitted to share information that is not a credit report without your consent, such as information related solely to our transactions and experiences with you.

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